Privacy Policy
Effective date: January 1, 2025 · Last updated: April 2026
Our Commitment to Your Privacy
Evenna Mental Wellness ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, and protect information you provide when using our website or services. As a healthcare provider, we are also subject to the Health Insurance Portability and Accountability Act (HIPAA), which imposes additional protections on your health information.
Information We Collect
Information You Provide
- Name, email address, and phone number submitted through our appointment request form
- Preferred appointment date and time
- Appointment type and primary concern
- Payment method preference (self-pay or HSA/FSA)
- Insurance information provided voluntarily for future credentialing purposes
- Any additional information you include in the message field
Information Collected Automatically
- Browser type, device type, and operating system
- Pages visited and time spent on our website
- Referring URL and general geographic location (city/state level)
How We Use Your Information
We use the information you provide solely to:
- Review and respond to your appointment request
- Confirm, schedule, and manage your appointments
- Communicate with you about your care
- Comply with applicable legal and regulatory obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
HIPAA & Protected Health Information
Once you become a patient, your health information is Protected Health Information (PHI) under HIPAA. We maintain a separate Notice of Privacy Practices that details your rights regarding your PHI and how we may use or disclose it. You will receive this notice at or before your first appointment.
Information submitted through the appointment request form prior to establishing a patient relationship is treated with the same level of confidentiality as PHI.
Data Security
We implement industry-standard security measures to protect your information, including encrypted data transmission (TLS/HTTPS) and secure storage. Access to your information is limited to authorized personnel involved in your care.
Your Rights
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may ask us to correct inaccurate information.
- Deletion: You may request deletion of non-clinical personal information, subject to our legal retention obligations.
- Opt-out: You may opt out of any non-essential communications at any time.
Telehealth & Third-Party Platforms
Our telehealth sessions are conducted through HIPAA-compliant video platforms. By using these platforms, you agree to their respective terms and privacy policies. We will inform you of the platform in use prior to your first appointment.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us: